Capture input
A request, order or service need enters through Ordinavo Connect or internal planning.
Partner and system integration
Connect external systems with operational work
With Ordinavo Connect, partner systems, business applications or internal platforms can hand over orders, service needs or visit requests to Ordinavo. Ordinavo handles the operational follow-through: review, plan, route, execute on mobile and return status.
Operational problem
Business systems and field execution are often separated
Orders, customer cases and service tasks may already exist in ERP, CRM, ticket systems or partner portals. The operational planning often happens elsewhere, so information is copied, emailed or rebuilt manually.
Connect is the controlled entry point
External input does not bypass operations. It becomes a structured request that can be reviewed, planned and documented inside Ordinavo.
Ordinavo solution
A structured bridge from system to execution
Ordinavo Connect creates a controlled handover from external system to operational execution. A partner, ERP, CRM or ticket record can become a planned job with location, responsibility, route and mobile processing.
Ordinavo Connect
Scheduling
Routing
Smart Routing AI
Mobile Execution
Status & History
From intake to execution
The same operating model keeps the process understandable for dispatch, management and mobile teams.
Review details
Location, contact, time window, priority and context become visible for dispatch.
Plan the job
The accepted request becomes a planned job with responsibility and timing.
Build the route
Planned work can be combined with other stops into a clear route.
Use Smart Routing AI
Smart Routing AI can support route suggestions, priorities and explainable exclusions.
Execute on mobile
Employees see the work on mobile and document status, comments and results on site.
Return status
Dispatch, management or connected systems receive traceable status information.
Keep history
The path from request to completion remains visible for follow-up and reporting.
Business value
Keep existing systems
A concrete improvement for daily operations.
Less manual data transfer
A concrete improvement for daily operations.
One operational process
A concrete improvement for daily operations.
Clearer responsibilities
A concrete improvement for daily operations.
Faster handover to mobile teams
A concrete improvement for daily operations.
Status feedback to source systems
A concrete improvement for daily operations.
Relevant Ordinavo modules
Ordinavo Connect
Receives external requests, partner data or location input in a structured way.
Scheduling
Turns accepted requests into planned jobs with responsibility, location and time window.
Routing
Structures planned jobs into routes and stops for mobile teams.
Smart Routing AI
Supports route suggestions, priorities and explainable planning decisions.
Mobile Execution
Brings tasks to mobile employees and captures status, comments and results on site.
Status & History
Keeps intake, planning, execution and feedback traceable.
Example process
ERP service order to mobile completion
An ERP system creates a service order. Instead of forwarding it by email, it is submitted to Ordinavo Connect. Dispatch plans the job, the employee sees it on mobile and the completion status can be returned to the ERP system.
Who this is for
ERP and CRM users
Ticket-system teams
Software partners
System integrators
Organizations with manual handovers
FAQ
Does Ordinavo replace my ERP or CRM?
No. Ordinavo Connect complements existing systems with operational planning and mobile execution.
Can a partner system submit orders automatically?
Yes. External systems can submit structured requests through Ordinavo Connect.
Can Ordinavo return status information?
Yes, depending on the integration model, through API queries or webhooks.
Is a custom integration required?
Often yes. The API documentation describes the foundation and project-specific integrations can be planned from there.
Connect external systems with operational work
Test this workflow in the trial or discuss your concrete process in a demo.