Capture input
A request, order or service need enters through Ordinavo Connect or internal planning.
Maintenance & service
Control maintenance and service jobs digitally
Ordinavo connects service requests, scheduling, routing and mobile documentation. Technicians receive clear tasks, document results on site and dispatch keeps an overview of open and completed work.
Operational problem
Service information is scattered before work starts
Service jobs often come from customer requests, internal reports or recurring tasks. Information is spread across inboxes, ticket systems, spreadsheets and phone notes.
Connect is the controlled entry point
External input does not bypass operations. It becomes a structured request that can be reviewed, planned and documented inside Ordinavo.
Ordinavo solution
One process from request to documented completion
Ordinavo Connect can capture service requests structurally. Ordinavo then supports planning, assignment, routing and mobile documentation from intake to completion.
Ordinavo Connect
Scheduling
Routing
Smart Routing AI
Mobile Execution
Status & History
From intake to execution
The same operating model keeps the process understandable for dispatch, management and mobile teams.
Review details
Location, contact, time window, priority and context become visible for dispatch.
Plan the job
The accepted request becomes a planned job with responsibility and timing.
Build the route
Planned work can be combined with other stops into a clear route.
Use Smart Routing AI
Smart Routing AI can support route suggestions, priorities and explainable exclusions.
Execute on mobile
Employees see the work on mobile and document status, comments and results on site.
Return status
Dispatch, management or connected systems receive traceable status information.
Keep history
The path from request to completion remains visible for follow-up and reporting.
Business value
Less manual order transfer
A concrete improvement for daily operations.
Clearer technician planning
A concrete improvement for daily operations.
Better tracking of open jobs
A concrete improvement for daily operations.
Faster field feedback
A concrete improvement for daily operations.
Less information loss
A concrete improvement for daily operations.
More professional customer documentation
A concrete improvement for daily operations.
Relevant Ordinavo modules
Ordinavo Connect
Receives external requests, partner data or location input in a structured way.
Scheduling
Turns accepted requests into planned jobs with responsibility, location and time window.
Routing
Structures planned jobs into routes and stops for mobile teams.
Smart Routing AI
Supports route suggestions, priorities and explainable planning decisions.
Mobile Execution
Brings tasks to mobile employees and captures status, comments and results on site.
Status & History
Keeps intake, planning, execution and feedback traceable.
Example process
Customer issue to technician completion
A customer reports a fault through a portal. Ordinavo Connect receives the request with location and description. Dispatch plans a technician visit. The technician sees the job on mobile, documents the finding and closes the case.
Who this is for
Maintenance companies
Technical service teams
Facility services
Field technicians
Teams with recurring service jobs
FAQ
Can Ordinavo receive requests from a ticket system?
Yes, depending on the integration, external systems can submit requests to Ordinavo Connect.
Can technicians document on mobile?
Yes. Technicians can capture status, comments and results on site.
Can Ordinavo support recurring maintenance?
Ordinavo can be adapted to regular operational processes. Specific recurrence logic should be planned project by project.
Can dispatch see progress?
Yes. Status and history make progress traceable.
Control maintenance and service jobs digitally
Test this workflow in the trial or discuss your concrete process in a demo.