Capture input
A request, order or service need enters through Ordinavo Connect or internal planning.
Customer portal & appointment requests
Turn customer requests directly into planned jobs
With Ordinavo Connect, customers, partners or internal locations can submit appointment requests and service needs digitally. The request becomes a structured case that can be reviewed, scheduled, routed and completed by a mobile team.
Operational problem
Appointment requests arrive in too many places
Many appointment requests arrive by phone, email, contact form or separate business system. Before they become planned work, information is copied manually, questions are clarified and responsibilities are assigned.
Connect is the controlled entry point
External input does not bypass operations. It becomes a structured request that can be reviewed, planned and documented inside Ordinavo.
Ordinavo solution
Structured appointment intake for dispatch
Ordinavo Connect captures location, contact, preferred time window, request details and priority in a structured way. Dispatch reviews the request and turns it into a planned job.
Ordinavo Connect
Scheduling
Routing
Smart Routing AI
Mobile Execution
Status & History
From intake to execution
The same operating model keeps the process understandable for dispatch, management and mobile teams.
Review details
Location, contact, time window, priority and context become visible for dispatch.
Plan the job
The accepted request becomes a planned job with responsibility and timing.
Build the route
Planned work can be combined with other stops into a clear route.
Use Smart Routing AI
Smart Routing AI can support route suggestions, priorities and explainable exclusions.
Execute on mobile
Employees see the work on mobile and document status, comments and results on site.
Return status
Dispatch, management or connected systems receive traceable status information.
Keep history
The path from request to completion remains visible for follow-up and reporting.
Business value
Less phone coordination
A concrete improvement for daily operations.
Less duplicate entry
A concrete improvement for daily operations.
Faster request handling
A concrete improvement for daily operations.
Clear internal status
A concrete improvement for daily operations.
Better field-service planning
A concrete improvement for daily operations.
More professional customer process
A concrete improvement for daily operations.
Relevant Ordinavo modules
Ordinavo Connect
Receives external requests, partner data or location input in a structured way.
Scheduling
Turns accepted requests into planned jobs with responsibility, location and time window.
Routing
Structures planned jobs into routes and stops for mobile teams.
Smart Routing AI
Supports route suggestions, priorities and explainable planning decisions.
Mobile Execution
Brings tasks to mobile employees and captures status, comments and results on site.
Status & History
Keeps intake, planning, execution and feedback traceable.
Example process
Customer portal service request
A customer reports a maintenance need through a portal. Ordinavo receives the location, contact person, preferred time window and description. Dispatch plans a job, Smart Routing AI supports route planning and the technician documents completion on mobile.
Who this is for
Service companies
Technical field teams
Facility teams
Maintenance providers
Teams reducing phone and email requests
FAQ
Can Ordinavo connect an existing customer portal?
Yes. External portals or systems can submit structured requests to Ordinavo Connect.
Does every request get scheduled automatically?
No. Requests can be reviewed and approved before they become planned jobs.
Can customers receive status feedback?
Depending on the integration, status can be returned through API or webhooks.
Is this only for maintenance?
No. The workflow fits service, inspections, site visits and other operational appointments.
Turn customer requests directly into planned jobs
Test this workflow in the trial or discuss your concrete process in a demo.